Shipping, Returns, FAQ
Shipping and delivery
We use Canada Post for our deliveries within Canada and in the United States and hence standard shipping times apply. Please allow up to three (3) weeks for your delivery to arrive.
U.S.A. ORDERS (SHIP TIME: 14-21 BUSINESS DAYS)
Orders paid for will be fulfilled within 3-5 business days. Canada Post will then take 7-21 business days for delivery (because of customs).
After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via USPS, FedEx and UPS for American orders.
Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any duties and taxes.
CANADIAN ORDERS (SHIP TIME: 5-10 BUSINESS DAYS )
Orders paid for will be fulfilled within 3-5 business days. Canada Post will then take 5-10 business days for delivery. For orders over $50 pre-tax, we offer free shipping. Orders paid for will be fulfilled within 3-5 business days.
After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post for Canadian orders.
INTERNATIONAL ORDERS (SHIP TIME: 7-15 BUSINESS DAYS)
Shipping rates are determined by your location by Canada Post. International orders will not be provided with a tracking number, we do this to keep international shipping costs low.
After your order has been marked as shipped. We ship via Canada Post and when necessary, UPS.
Since we can't control the customs time frame, International orders can take up to four weeks to arrive. Please note that we, the seller, are not responsible for customs duties, taxes, and other additional charges. It is your responsibility to pay for any duties and taxes.
If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right.
If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. We are not responsible for lost orders.
Our products are skincare, make-up, food and accessories. We only accept returns on accessories. Your satisfaction with our products is our top priority, if there's something that we could do better please let us know and we will do our best to make things right.
Accessories: To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email us for any concerns.
Please do not send your purchase back to the manufacturer. They will not be accepted or accounted for.
If you ordered the wrong product and wish to exchange for another product, please send our team an email at care(at)everydayallergenfree.com. Please note that we will only exchange products that are unopened and unused, and sent via tracked shipping. Return mail costs are the responsibility of the buyer (you!), and we are not responsible for any additional shipping costs.
Refunds (applicable to the Accessories only)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.